Terms And Conditions

Infinity Dreamscapes Professional Massage Therapy:

Terms and Conditions

At Infinity Dreamscapes, we strive to provide the highest quality massage therapy services to all our clients. To ensure a smooth and respectful experience for everyone, please review our appointment cancellation and walk-in policies outlined below. By booking an appointment or seeking walk-in services with us, you agree to these terms.

Required Documentation:

For your convenience, please ensure you have the following required documents present at the Scheduled Time of your Appointment. All documents must be Signed and Dated at the time of Scheduled Appointment or documents will be rejected if signed and dated in advance. If you prefer to email, the secured email for documents to be sent is [info@infinitydreamscapes.com].

[Infinity Dreamscapes New Client Registration Forms]
[Infinity Dreamscapes General Liability Release Form]
[Intended Health Benefits Form]

1. Appointment Cancellation Policy

Your appointment time is reserved exclusively for you. When you book a session, that time is specifically allocated, and a missed appointment impacts our ability to serve other clients and our therapists' schedules.

Required Notice: We require a minimum of [24-48] hours' notice for any cancellation or rescheduling of appointments. This allows us sufficient time to offer the slot to other clients who may be on our waiting list.
How to Cancel/Reschedule: Please cancel or reschedule your appointment by contacting Infinity Dreamscapes Professional Massage Therapy via: https://www.infinitydreamscapes.com/contact
Late Cancellation Fee: We require a minimum of 24 hours notice for any appointment cancellations or rescheduling. If you cancel at least 48 hours prior to your scheduled appointment, you will not incur any charges.
- Cancellations made with less than [24-48] hours' notice will incur a cancellation fee of [First time Cancellation 50% of the service cost. Repeat Cancellation based on our systems we will charge at 100%].
- This fee will be charged to the credit card or Past Payment of No Show and Cancellation will be included at your next appointment.
No-Show Policy: Clients who fail to arrive for a scheduled appointment without prior notification (no-shows or cancellations) will be charged the full price of the reserved service. No-show charges are non-refundable.
- Clients who fail to show for their scheduled appointment without any prior notification will be considered a "No-Show."
- No-shows will be charged [First time No Show will be 75% of the scheduled service cost. Repeat No Shows based on our Systems will be a higher flat fee of 100%].
- Repeated no-shows may result in a requirement to Pre-pay for all future appointments or refusal of future service.
Late Arrival Policy:
- We kindly request that you arrive [5-10] minutes prior to your scheduled appointment to allow for check-in and preparation.
- If you arrive late, your session may be shortened to avoid delaying subsequent appointments. The full service fee will still apply.
- If you are more than [15 minutes] late without prior notification, your appointment may be considered a no-show, and the no-show policy will apply.
Exceptions: We understand that emergencies happen. We may waive cancellation fees in cases of genuine emergencies or extenuating circumstances, at our sole discretion. Please contact us as soon as possible to discuss your situation. Documentation may be required.
Credit Card on File: To secure your appointment, a valid credit card will be required to be kept on file. This card will only be charged in the event of a late cancellation or no-show, as per this policy. (At this time : Infinity Dreamscapes Professional Massage Therapy will be establishing Secure Card Payment Methods. We are only accepting Cash Correct changes and tips are always greatly appreciated)

2. Walk-in Policy

While we do accept walk-in clients when availability permits, we highly recommend booking an appointment in advance to guarantee your desired service and time.

Availability: Walk-in appointments are subject to therapist availability. There may be a wait time, or we may be unable to accommodate walk-in requests during busy periods.
Documentation for Walk-ins: For all walk-in clients, required documents must be present at the time of the appointment request and prior to service. These documents may include [list specific documents, e.g., government-issued ID, intake forms, health history, proof of specific referral if applicable, etc.]. Failure to provide these documents will result in the inability to receive services at that time.
First-Time Walk-ins: First-time walk-in clients will be required to complete our standard intake forms and health history questionnaire before receiving any services. Please arrive early enough to complete these forms.
Pricing: Walk-in services are subject to the same pricing as pre-booked appointments.

3. Unattended Minor

Unaccompanied Minors are Prohibited :

Safety and Well-being: The primary concern is always the safety, comfort, and well-being of the minor. A Parent/ Legal Guardian present ensures appropriate supervision and allows for direct communication regarding the minor's health history, treatment goals, and any concerns.
Professional Ethics: Infinity Dreamscapes Professional Massage Therapy adheres to strict ethical guidelines that prioritize client safety and professionalism, especially when working with minors.
Inquiries: Minors Under 18 is required to be accompanied by a Parent/ Legal Guardian. This ensures that accurate information can be shared, any necessary consent forms can be discussed, and all policies regarding minors can be clearly explained to the responsible adult. It also protects the business from potential misunderstandings or liability.
Parental/Guardian Consent: Infinity Dreamscapes Professional Massage Therapy Minor General Liability Release Forms is required to be filled out from a Parent/ Legal Guardian before a minors can receive any Professional Massage Therapy Services.
Parent/Guardian Presence: For younger minors (e.g., under 18), Parent/ Legal Guardian is required to be present within the Professional Massage Treatment Room during the entire session.

By proceeding with an appointment or walk-in service at Infinity Dreamscapes, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Thank you for your understanding and cooperation. We look forward to providing you with a relaxing and therapeutic experience.

Sincerely,

The Management Team Infinity Dreamscapes Professional Massage Therapy